Q: Are reservations required for my order?
A: We recommend reservations on all rental items to ensure their availability for the date(s) you need them. Reservations are not required, however availability is not guaranteed and could be limited.
Q: Do I need to pay in advance of my rental?
A: We require 25% down payment and credit card information on file to guarantee your rental. The 25% down payment is applied to your balance and is non-refundable. If reserving within 72 hours of the event date (or 3 days), full payment is required and is non-refundable. We accept check, cash and credit cards for payment.
Q: What if I rent something and later cancel?
Unfortunately, we have pretty stringent guidelines around cancellation due to the frequent turnover of our party rental items. Those guidelines can be found here. Our best advice is to be certain you need an item before you rent it.
Q: Do you provide delivery service?
We can deliver and pickup your rental items. Delivery and pickup is scheduled for Monday-Friday between 9 am – 3 pm. Weekend delivery is available for an additional charge. Local delivery and pickup fees cover a 20-mile radius from Biebel’s at $40 for both services.
If you are not home, items will be left in a predetermined area. After your event, all items must be store indoors, or otherwise protected from the elements and in a neat stack. Chairs and tables should be neatly stacked similar to how they were delivered. Failure to do so could result in an additional fee.
Q: Can I pick up my items at your storefront?
A: Yes you can. Please confirm our hours upon renting the item. Also, be advised you are responsible for loading the item(s) into your vehicle/trailer and unloading item(s) upon their return. If you’ve been told an item is very heavy, please heed the warning and bring additional muscle to load the item(s). Staff at Biebel’s are not able to load items for you. In this instance, you may want to consider using Biebel's delivery and pickup services.
Q: If I need an item on Saturday, will I be charged for 2 days because you’re closed Sunday?
A: You will only be charged for one day in this circumstance. We would like ideally for you to pick this item up on Friday for use on Saturday and return on Monday.
Q: Do you set up tables and chairs?
A: We set up and take down tables and chairs for an additional fee, and if arranged in advance.
Q: Am I supposed to wash the tablecloths I rent?
A : No. Please shake free of any food particles, make sure they are dry to avoid mildew, and put them in a blue/white striped bag provided for return to Biebel’s.
Q : How do I wash the champagne fountain?
A : Please do not wash. Just run warm water through it for a few minutes after emptying the punch or champagne. Dry and return.
Q : Am I supposed to wash everything I rent?
A : Responsibility for the rental items begins at time of pickup or delivery and upon their return to Biebel’s. To avoid cleaning charges, all items must be food-free, rinsed and returned to their original containers, racks or boxes.
Q: What if something gets broken?
A: Replacement costs will be charged to your credit card for anything missing or broken. Please count items upon pickup or delivery and upon their return.
Q : What about set-up of tents?
A : All tent prices include set up and take down. Delivery charges will apply and will vary for distance traveled. If you are going to have your tent staked, it is your responsibility to have Digger’s Hotline on site prior to our scheduled arrival. For site requirements contact us.
Q: I’m having a large event that includes your catering as well as rentals and having it all delivered. What am I responsible for?
A: Biebel’s staff will deliver all items. Your rental will likely be delivered the day before your event (i.e. on Friday for a Saturday or Sunday event). The day after the event, our delivery team will pick up rental and any additional catering items. (i.e. Monday for a weekend event) Our catering team will bring much of the catering equipment back with them at the conclusion of the event. There may be some catering items left if you still have guests on hand. That may be returned by you or our delivery team will return the following day for the party rental items.