2019 Rental Policies
ReservationsWe recommend advance reservations on all rental items. All reservations require a credit card on file, a 25% non-refundable deposit and signed contract. Biebel’s accepts cash, checks, Visa, MasterCard, Discover and American Express. All rental orders are to be paid in full before the date of delivery or pickup, unless other arrangements have been made. Reservations made within 1 week of the event date require full payment upon ordering and this payment is non-refundable.
Delivery & Pickup
Delivery/pickup services are available at an additional fee. We will work with you to determine delivery and pickup windows. Delivery rates are based on direct/first floor delivery made during normal business hours. Additional charges will apply for anything outside of these parameters. Biebel’s Catering & Rental is not responsible for any damage to personal property. If Biebel’s will be picking up items at your location, all items much be repacked and stacked as they were delivered in the same location as delivery.
Responsibilities
Customers are responsible for checking the count and condition of all items rented before leaving Biebel’s or upon arrival at the delivery location. Responsibility for the rented items begins at the time of pickup or delivery to the time of return. All items must be food-free/ rinsed and returned in their containers or racks. A fee will be charged on any items that are not rinsed. Linens do not need to be laundered. Charges for all dirty, missing, or damaged items will be charged to your credit card on file.
If you are picking up your rental items at the store, it is the customer’s responsibility to load the items in their vehicle and unload the items and return to their pickup location upon their return. We do have a handful of rental items that are very heavy and will require more than one person to handle. If this is potentially a problem, we do offer delivery and pick up services for a nominal fee.
Tent Information
Weather plays a large role in tent set up. Please note that if your tent is scheduled to be set up prior to your event day and high winds are anticipated that day or night, we reserve the right to reschedule the set up for the following day. You are required to contact Digger’s Hotline or a similar company prior to a pole tent delivery.
Cancellations
All cancellations are subject to a cancellation fee. All deposits are non-refundable and will be retained at any time of cancellation.
Tent, Lighting, Dance Floor, Inflatable Bouncers, Stage and Dunk Tank Cancellations
- A 100% cancellation charge will apply if items are canceled less than 30 days prior to the event date.
- A 100% cancellation charge will apply if items are canceled less than 14 days prior to the event date.
- A 100% cancellation charge will apply if items are canceled less than 30 days prior to the event date.
- A 100% cancellation charge will apply if items are canceled less than 7 days prior to the event date.
