2024 Rental Policies
Reservations
We recommend advance reservations on all rental items. A credit card is required to be on file for all reservations. Reservations require a 25% deposit & signed contract to guarantee your order. Biebel's accepts cash, checks, Visa, MasterCard, Discover and American Express.. The 25% deposit is non-refundable. Reservations made within 7 days of the rental pick-up or delivery require the full payment upon ordering and this payment is non-refundable. All rental orders are to be paid in full on or before the date of delivery or pickup, unless other arrangements have been made.
Delivery & Pickup
These services are available for an additional fee. Our rates are based on direct/first floor delivery made during normal business hours. Biebel's reserves the right to delivery Thursday or Friday for weekend events with pick-up on Monday or Tuesday. If you are renting a vacation rental property (ie VRBO, AirBnB, etc) please reserve your property rental Thursday - Tuesday or arrange pick-up from Biebel's storefront rather than delivery as Friday deliveries & Monday pick-ups cannot be guaranteed. You must notify Biebel's at time of booking if a property is a vacation rental property. Failure to do so may result in termination of rental reservation. Additional charges will apply for anything outside of these parameters. Biebel's is not responsible for any damage to personal property. If we will be picking up items at your location, all items must be repacked, stacked, strapped and returned to the same location as delivered, unless you have paid for pre-arranged set up and/or take down services. A FEE OF $250 WILL BE CHARGED TO YOUR CREDIT CARD ON FILE IF ITEMS ARE NOT REPACKED, RESTACKED AND RETURNED TO SAME DELIVERY LOCATION BEFORE PICK-UP.
Responsibilities
Customers are responsible for checking the count and condition of all items rented before leaving Biebel's or upon arrival at the delivery location. Responsibility for the rented items begins at the time of pickup or delivery to the time of return. All items must be food-free/rinsed and returned in their containers or racks. All tables must be tape-free. A fee will be charged on any items that are not clean. This fee is dependent on the item rented. Linens do not need to be laundered. Charges for all dirty, missing or damaged items will be charged to your credit card.
If picking up items at the store, it is the your responsibility to load items into your vehicle and unload upon return. We have some rental items that are very heavy and will require more than one person to handle. We offer delivery and pick up services for a small fee if you cannot load and unload on your own. Failure to bring appropriate help to load your items may result in forfeiting your rental order. Prior to use, it's your responsibility to read and understand equipment information and instruction sheets that accompany equipment.
Tent Information
Weather plays a large role in tent set up. Please note that if your tent is scheduled to be set up prior to your event day and high winds are anticipated that day or night, we reserve the right to reschedule the set up for the following day. You are required to contact Digger's Hotline or a similar company prior to the tent delivery if it will be staked.
Cancellations
All cancellations are subject to a cancellation fee. All deposits are non-refundable and will be retained at any time of cancellation.
Tent, Lighting, Dance Floor, Inflatable Bouncers, & Stage Cancellations
- A 100% cancellation charge will apply if items are canceled less than 30 days prior to the event date.
Tables, Chairs, Corn Roaster & Pig Roaster Cancellations
- A 100% cancellation charge will apply if items are canceled less than 30 days prior to the event date.
All Other Cancellations
- A 100% cancellation charge will apply if items are canceled less than 30 days prior to the date.
